Wednesday, April 24, 2019 - Thursday, April 25, 2019
All Day Event
Building an Exceptional Customer Service Referral Business
Instructor: Chandra Hall
Cost: $270 - Earn 16 CRS Education course credits towards the CRS Designation.
This is a two-day course with the first day being held at OMCAR and the second day at GACAR. Both days must be attended. Lunch will be provided at both locations.
The path to the CRS® Designation...
Great customer service is the key to generating repeat and referral business. Learn to refocus your business model and use new approaches to garner referrals from your existing satisfied clients in a more systematic, structured way.
Upon the successful completion of this course, you will be able to:
- Refocus your business on extraordinary customer service to attract a higher caliber client in a more structured way
- Develop strategies and dialogues for enhancing, sorting and prioritizing a database of local, national and global referral clients
- Identify the expectations of the “new consumer” and the specific behavioral changes required of the “new referral-based agent” to meet those expectations
- Plan specific delivery systems designed to generate an ongoing, successful repeat and referral business
Individuals who take this course will earn 16 CRS Education course credits toward the CRS Designation.
Register here Registration DEADLINE - APRIL 4th, 2019